How to Teach Employees to Retain Customers

customer service

For your business to succeed, you need to have outstanding customer service. Your employees must serve the customers with professionalism and be at best in service delivery. If your employees need some improvements in service delivery, there are many opportunities and room to do so. Provide your workers with inspiration, tools and resources that they […]

HRchat Podcast Interview: The Future of Work and Building Thriving Teams with Eric Termuende

employee retention rates

In the latest HRchat episode, we hear from best-selling author of Rethink Work, Co-Founder at NoW Innovations and InnovateWork Toronto Summit keynote speaker, Eric Termuende.   Listen to the interview. Eric is a globally-recognized thought leader, author, and keynote speaker on the future of work and building teams that thrive. Eric has surveyed and interviewed thousands […]

How to Master the Art of the Exit Interview

candidate experience

An exit interview is designed to give you a better understanding of your employee’s experience with your company and their reasons for quitting. It’s a chance for the employee to express their views and any concerns with honesty, which equals invaluable feedback for you.   You can use the information they share to help other employees be happier and perform […]

Three Things to Look For When Hiring College Graduates

Hiring College Graduates

Hiring College Graduates Tips As graduation season comes and goes, a new class of young professionals has recently entered the job market. Research shows that in 2018, over 2,250,000 people received their first undergraduate degree, leaving today’s recruiters with a whole new group of potential employees to hire for entry-level jobs and groom for career […]

Top 5 Motivators for Gen Z in the Workplace

Millennials

Many people are still not used to the term Gen Z. The generational conversation has been focused primarily around Millennials for the past 5 years however now the time to look at the next generation. Gen Z, the group of individuals born between the years 1996 and 2010, is finally starting to enter the workforce […]

Essential Employee Recognition Program Best Practices

Top Employee Recognition Tips Competition for top talent is fierce, and your newly trained and highly skilled workers are constantly being poached by recruiters and other organizations. To cultivate a strong workplace culture and foster employee engagement, you need to recognize your employees’ contributions in a way that makes them feel genuinely appreciated. Why recognize? […]