
Many businesses don’t realize that they can generate more clients by improving customer service. When your customers are satisfied with their experience with your company, they’ll keep coming back to you.
News and Opinion for HR, Talent and Leaders

Many businesses don’t realize that they can generate more clients by improving customer service. When your customers are satisfied with their experience with your company, they’ll keep coming back to you.

If you hire the wrong person for a job, it will cost you both time and money having to repeat the process. So before you begin the process of recruiting for newly created roles, it’s a good idea to first come up with a plan. Here are some tips.

The NFL draft is perhaps the most ingenious recruitment drive in the world. Each and every year, it generates a huge amount of publicity and identifies the very best talent in the land, all in one fell swoop. Not only that but it pretty much levels the playing field for all involved with smaller teams […]

Research has shown that organizational cultures that thrive in uncertain environments support and encourage behavioral flexibility at all levels. The question is how do we get there or get better at it? I propose that we look at a process that is often misused and misunderstood: Performance Management.

As an HR professional, I always have a curious mindset and learning aptitude and to learn from the best. It is always pleasing to speak with Dr. Dave Ulrich on topics of leadership, HR Transformation, HR Analytics, Learning and Development, and recent HR trends. I interviewed Dr. Ulrich 3 times now on my YouTube Channel. […]

In HRchat episode 150, we consider powerful strategies to develop a company culture based on ideation and creativity. Our guest this time is Simon Trevarthen. Simon is a speaker on resilience, inspiration, and innovation. As a presenter, Simon energizes audiences, while delivering personal, professional and business growth insights. An international keynote speaker, Simon has addressed over […]

In HRchat episode 148, we hear from Rohit Manucha, Head of Human Resources at Aujan Coca-Cola Beverages Company about ways to fine-tune your org design. Presenting at Hacking HR’s HR Innovation and Future of Work Global Online Conference and Workshop on March 3 – 6, Rohit will be addressing the topic of ‘Future of Work in the […]
To motivate and engage our employees, we need to commit to change and progress. We need to appreciate that times change, our understanding of motivation advances, and we encounter new performance management tools. Knowing this, we should periodically take a step back, catch up with promising performance management trends, and question how we can best […]

In HRchat episode 142, Ultimate Software’s Cecile Alper-Leroux talks about how HR can develop more people-focused processes. Listen to this episode of HRchat with Cecile and discover: What’s the impact on multiple generations in the workplace interact with each other? How can HR manage generational differences? How can all employees better connect with the structures, […]

HR is probably the most underrated profession in the workplace, especially among young companies. Giving HR bare-minimum focus will slow your growth, cost you money, and multiply your frustrations in the long run. Here are some HR best practices to focus on early in 2020 so you get started on the right foot. Scalability: Practically […]