
Many businesses don’t realize that they can generate more clients by improving customer service. When your customers are satisfied with their experience with your company, they’ll keep coming back to you.
News and Opinion for HR, Talent and Leaders

Many businesses don’t realize that they can generate more clients by improving customer service. When your customers are satisfied with their experience with your company, they’ll keep coming back to you.

With social distancing now a necessity, digital technologies have become more important than ever. Stuck at home, colleagues are using a combination of chat apps, video tools, and knowledge platforms to create the connections they need to get their jobs done.

The NFL draft is perhaps the most ingenious recruitment drive in the world. Each and every year, it generates a huge amount of publicity and identifies the very best talent in the land, all in one fell swoop. Not only that but it pretty much levels the playing field for all involved with smaller teams […]

Freelancing is the smartest thing to do in the business world these days. Professionals in multiple lines of work are shifting their businesses to suit modern needs while utilizing the latest in technology.

Despite billions spent on keeping the Australian economy afloat, companies undergoing significant changes to refine their strategies, advances in technology, and industry-wide restructure the pandemic is already having a massive impact on our livelihood.

Research has shown that organizational cultures that thrive in uncertain environments support and encourage behavioral flexibility at all levels. The question is how do we get there or get better at it? I propose that we look at a process that is often misused and misunderstood: Performance Management.

Onboarding New Employees During the COVID-19 Crisis COVID-19 might well have caused predictions of recruitment to practically grind to a halt (Broadbean, the world’s largest network of job boards, argues activity in the US alone could drop by 80%), but for those firms still hiring – and those that will need to restart hiring again […]

How to Make Zoom Business Calls Clearer For many of us, video calls are as new to our daily lives as the introduction of face masks or social distancing. With so many of us working from home for the first time as a result of COVID-19, they can be an ideal way of communicating with […]

In this episode of the HRchat show, we will consider employee rewards, change management, and employee experience. Our guest is Matt Pavelich. Matt will be speaking at the Total Rewards Meetup Breakfast Session in Toronto on October 10th. Listen to the podcast interview About Matt Pavelich Matt recently joined Normandin Beaudry as a Principal in its Toronto office. He has […]

In this HRchat interview, we hear from Melanie Jeannotte, President, Canada at Gallagher Benefit Services Group