Quantifying Your Company’s Emotional Culture

Managers tend to view emotions as something “soft” that can’t really be measured.  But you can — and should — track emotions quantitatively, the same way you’d track employees’ other attitudes and behaviors: through surveys. There’s a key difference in approach, however. In a survey we’ve used in many organizational settings, people don’t tell us how they feel. Rather, […]

The importance of developing soft skills in millennials

A recent study by the Educational Testing Service (ETS) found that U.S. Millennials lag behind their global counterparts in a way that creates real on-the-job problems for them, their colleagues and teammates, and managers: They show a genuine lack of hard and soft skills. According to the ETS Report, U.S. Millennials “…consistently score below many of […]

How to shift from blame to learning

When things don’t go well in organizational life, it is ever so easy to react by blaming others. For example, we may have a difficult conversation with a co-worker who seems, again, to dismiss our point of view. We wind up feeling “unheard,” frustrated, and possibly even insulted. We react (inwardly, if not outwardly) by […]