News and Opinion for HR, Talent and Leaders
How to Hire The Best Call Center Agents If you have a business with a call center, you likely already know it’s one of the vital parts of your customer service department. The call center’s role is to solve problems, address questions, provide help, and make customers satisfied and happy. If your agents aren’t doing […]
Employee Communication Skills There are several factors that may contribute to the perception that people are getting worse at communication. One factor is the increasing reliance on digital communication such as texting, email, and social media, which can be more impersonal and less nuanced than face-to-face communication. Digital communication can also lead to miscommunication or […]
Job hunting isn’t always the easiest thing in the world. From finding something you see yourself committing to or waiting for a callback, getting a job can be difficult at times. If you’re looking for a reputable field to work in, look no further than HR, or human resources. Many people strive to succeed in […]
In recent years, there has been a surge of movements urging businesses to do more to help the environment. Many businesses are taking a variety of actions to reduce their carbon footprints and transition to using more renewable energy. The automobile industry is joining the recent push to develop electric vehicles. However, finding people with […]