Our guest this time is Dr. Tyrone Smith Jr., Global Head of People Analytics & Insights at Udemy. Tyrone is responsible for designing and scaling Udemy’s first-ever People Analytics function from the ground up. He leads the Global people data and talent management strategy development while partnering with business leaders to drive strategic initiatives to include but not limited to employee sentiment, strategic workforce planning, talent selection, development and performance assessments, people/business metrics, people technology, and research.
Questions Include:
- Offboarding and employer brand reputation management: “Given the rising importance of an excellent internet presence when it comes to building and maintaining a positive reputation, both within an industry and outside of it, the incentive to leave a good impression on all employees, even those leaving, is certainly present“. But what does that process look like and is it truly important enough to justify the potentially steep time investment?
- Adopting customer experience approaches for employees: In an article last year, you wrote “To develop a thoughtful and effective employee experience, look to customer journey maps for inspiration. Understand what works and how it can be applied to your workforce. Identify touchpoints, your message and communication across them and try to alleviate pain points in the workflow the same way you would obstacles in a buyer’s journey.” Talk about the lessons organizations can learn from how they treat customers.
- Why should HR leaders encourage hybrid work? What are the benefits?
- What are some of the top tactical skills HR and TA pros need in 2022?
- “According to recent research by Harvard Business Review, the difference in wages between POC workers and their white counterparts is approximately $220 billion. The disparity has a widespread effect on the broader POC community and helps perpetuate the intergenerational mobility gap that, in turn, denies families the ability to overcome poverty.” What can HR professionals and employers do to address the mobility gap to ensure that the POC community has the same opportunities as other workers?
- You are a Founding Member of the HackingHR HR Expert Council. Talk about the council and why you got involved.
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