Providing a great customer experience creates a sustainable competitive advantage and higher profits. Here’s why that starts with designing a great employee experience — and how to do that. There’s a solid argument to be made that “customer experience” isn’t just another business buzzword. As products, stores, and services increasingly begin to look alike, customer experience will […]
Accreditation: due diligence or straitjacket?
However, it is hard to achieve excellence if a good chunk of the workforce is systematically excluded from consideration on the basis of non-credentialing.
4 ways to eliminate distractions at work
Workplace distractions happen to us all, but rather than fall victim to pleas for help from co-workers and other emergencies, Edward G. Brown, author of “The Time Bandit Solution: Recovering Stolen Time You Never Knew You Had,” provides the following tips to become the master of your time: