News and Opinion for HR, Talent and Leaders
Companies can’t hope to offer a first-rate customer experience if their employees are not happy and engaged. This means that HR professionals must lead the charge to map, analyze and hone the employee journey. In this article, I will consider the role of the employee journey and how it can be mapped by HR teams […]
Customers are expecting more and more from their experiences from customer service representatives. This trend is forcing many companies to begin rethinking how they approach customer service within their organizations. Technology is advancing and playing a major role in this shift. Automation, connected devices, artificial intelligence and other technologies are helping organizations address the needs […]