A data view of customer centricity

A recent article in a popular business magazine stated, “Becoming customer-centric positions you to stand head and shoulders above the crowd in the eyes of your customer and in terms of the results that you achieve.” Who would not want that? Lines are forming now. The article proceeds to advise companies to “get into the […]

Few organizations have confidence in the effectiveness of their performance management programs, Mercer survey finds

Despite an understanding that talent is a source of competitive advantage, establishing effective performance management programs remains a challenge for most organizations. According to Mercer’s 2013 Global Performance Management Survey, just three percent of organizations worldwide report that their overall performance management system provides exceptional value and, in the US, 57 percent of companies feel […]