William J Wiggins

Homeless In The Workplace, It Happens.

Homeless In The Workplace, It Happens. I once worked with the poster child of an Administrative Assistant. He was always energetic, very prompt, a PowerPoint whiz and a master of streamlining processes. A college-educated young man who never seemed to have a bad day. Even though he was homeless. Several clues led to this revelation. […]

Everyone Is Entitled to Paid Rest and Meal Breaks, Fact or Myth?

Everyone Is Entitled to Paid Rest and Meal Breaks, Fact or Myth? I was recently reflecting on a speakerphone call I once received from a group of front of house employees asking, “Hypothetically, aren’t we entitled to a break and a lunch with pay?” Knowing that such a question is rarely “hypothetical, do” I provided the […]

Creating a Family Friendly Culture is not a Choice. It’s the Law!

Creating a Family Friendly workplace is the law

I once boarded a corporate shuttle and happened to sit next to a manager who mentioned he was on his way to terminate an employee. When I asked why, he said he needed someone more reliable and dependable, someone who didn’t “have so many Dr. appointments and family issues”. Something about this offended my Benefit Manager sensibilities. […]

HR: Achieving The Right Balance of Head vs. Heart

Human Resources and Balancing Head with Heart A few years ago, I learned the importance balancing head with heart when serving employees. Over time, I would engage a particular employee in polite banter. We commiserated on how tired we were, counting down the days to retirement. The banter turned more meaningful when one day the employee stated that […]