Do people know they matter?

  We have all had meetings or conversations with people where we can just tell they are half-heartedly listening or completely tuned out to what we are saying. Maybe the distraction is warranted and the individual to whom you are speaking has a reason for not paying attention. However, my guess is that the person is distracted for reasons that have nothing to do with some immediate, pressing issue. Over the past couple of years I...

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Being an Organizational Evangelist

All of us have heard that we must “speak for” or have “elevator speeches” armed at the ready so that we can share the great things about the companies for which we work. Most of us can speak to the brands, services and products offered by our organizations. Some of us can also provide stories about the good work the company does to support employees or the community; but, few of us are evangelists for our organizations. What does it...

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Accountability And Employee Engagement

Employee accountability and engagement are not mutually exclusive. Understanding how holding employees accountable is the key to understanding engagement and sustained individual and team morale.

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